Omnius Estate Services


Omnius Estate Services “Omnius” is a specialist provider of end to end property management services focused on the MENA region, covering residential, commercial and mixed-use real estate developments. Leveraging our team’s local market knowledge with cutting edge technology and dedication to customer service excellence, we seek to provide asset owners with the assurance that their properties are generating maximum ROIs while occupants enjoy safe, healthy places to live and work.

Our team of asset management experts understands how to respond to the key challenges that asset owners in the region face: supply and demand dynamics that drive leasing trends, controlling energy & cooling costs, making data-driven decisions for large portfolios, etc. We understand that day each asset is unique and requires a tailored approach to ensure long term asset valuations are maximized.

Our core capabilities include: property management, sales & leasing, tenant relationship management, facilities services management, energy management and portfolio insights & analytics.

What Sets Us Apart


Technology

The Omnius team leverages a constantly evolving technology platform to deliver on three key objectives: operational efficiency, customer service excellence and utility/energy management. This includes our proprietary community app linking property occupants with property managers and service providers.

Global Standards

From mandating maintenance standards including SFG20 and BICS to community management standards by Community Management Institute (CAI), we ensure all our assets are managed as per global standards.

24/7 Contact Centre

24/7 Multilingual Contact Centre handling community-related communication: calls, emails and social media monitoring and response.

Voice of the Customer

Annual surveys, on the spot satisfaction checks and end to end complaint management & follow-up, our teams listen to customer needs.

Insights Analytics

Online dashboards, analysis reports and business intelligence tools allow Omnius to both monitor performance, identify root cause and take action in real-time.

Energy Management

As standard practice we monitor asset-wise consumption, identify savings opportunities and implement passive and active strategies with the ultimate aim of reducing carbon footprint and asset operating costs.