The Omnius team leverages a constantly evolving technology platform to deliver on three key objectives: operational efficiency, customer service excellence and utility/energy management. This includes our proprietary community app linking property occupants with property managers and service providers.
From mandating maintenance standards including SFG20 and BICS to community management standards by Community Management Institute (CAI), we ensure all our assets are managed as per global standards.
24/7 Multilingual Contact Centre handling community-related communication: calls, emails and social media monitoring and response.
Annual surveys, on the spot satisfaction checks and end to end complaint management & follow-up, our teams listen to customer needs.
Online dashboards, analysis reports and business intelligence tools allow Omnius to both monitor performance, identify root cause and take action in real-time.
As standard practice we monitor asset-wise consumption, identify savings opportunities and implement passive and active strategies with the ultimate aim of reducing carbon footprint and asset operating costs.