Services

Property Management

• Financial Management
  • Budgeting and budget management
  • Accounting
  • CAPEX planning
  • Operating expense management
  • VAT Tax liability management
  • IFRS-compliant portfolio level & asset level financial reporting
  • Owners’ property specific bank account management

• Asset Handover & Management
  • Condition Surveys
  • Snagging inspections & rectification management
  • Defect liability period coordination
  • Document & knowledge transfer to facilities service providers
  • Asset enhancement strategies

• Lease Management
  • Unit Handover
  • Rent collection
  • Overdue collections & legal case coordination
  • Lease Renewal & Termination

• Tenant Relationship Management
  • 24/7 Contact Centre
  • Service request management system
  • Community communications: notices, newsletters, social media management

• Community Rules & Regulations Development and Enforcement

• Insurance Management
  • Policy procurement
  • Claims management

• HSE Legal Compliance

Sales & Leasing

• Pricing Research
• Listing Strategy & Management
• Lead Management
• Lease / Sale Contract Administration
• Tawtheeq / Ejari Coordination & Management

Facilities Management Supervision

Development portfolio-wide or asset-specific strategies for Facilities Management in addition to end to end procurement, evaluation, award and contract management for the following services.
• Hard Services (MEP, Specialized Services)
• Soft Services (Cleaning, Landscaping, Waste Management, Pest Control)
• Security Services
• 24/7 support tenant support
• Delivered as per international standards: SFG 20, BICS, IWFM

Energy Management

• Energy audits
• Energy consumption monitoring systems through IOT and BMS technologies
• Energy management strategy development, including energy management plans (EMPs)
• Consultancy and project management for energy efficiency retrofits

Portfolio Insights & Analytics

• Online dashboards
• Portfolio wide SLA tracking